Aquatic Enterprise, a leading supplier of aquatic products in Malaysia, was facing challenges with their manual ordering process. Customers could only place orders through direct communication with sales representatives, which made the process slow and inefficient. Additionally, they lacked an effective way to showcase their product range and broadcast special offers to their customer base. Aquatic Enterprise wanted a solution that could streamline order placement, calculate shipping fees, place orders seamlessly, improve customer engagement, and promote special offers easily.
The Solution:
To meet their needs, we developed a custom hybrid mobile app integrated with a web server. This app empowered Aquatic Enterprise to manage their entire product catalog and automate the order process while keeping the system flexible for customer needs. Here’s how the solution worked:
Broadcast Offers: A key feature of the app was the ability to broadcast special offers to customers, helping Aquatic Enterprise increase sales through timely promotions.
Product Browsing & Ordering: Customers could easily browse aquatic products, access detailed product information, and calculate shipping fees based on their location.
Seamless Order Placement: The app allowed users to place orders with just a few taps, simplifying what was previously a manual process.
Shipping Calculation Automation: We integrated an automated shipping fee calculator based on region and product weight to avoid back-and-forth communication on shipping costs.
Admin Dashboard: A user-friendly admin dashboard was created to manage product listings, monitor orders, and track customer engagement.
The Results:
Efficiency: Hours of manual processing were saved as the entire ordering workflow became automated.
Customer Engagement: With the broadcast feature, Aquatic Enterprise could easily send targeted offers, resulting in increased repeat orders.
Improved User Experience: The hybrid mobile app provided a smooth, mobile-friendly way for customers to shop, boosting satisfaction and order volume.
Better Order Management: The integration with the web server allowed Aquatic Enterprise to manage content and orders effortlessly, ensuring accurate and up-to-date product information and availability.
Aquatic Enterprise now has a streamlined ordering system and a powerful marketing tool that allows them to engage with customers more effectively, promote special offers, and drive sales.
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